Junior Support Analyst

Reports to: Support Team Leader

Duties and Responsibilities:

An enthusiastic and experienced individual is required, able to troubleshoot a broad spectrum of technical issues in situ and to develop robust best-fit solutions to a wide range of support challenges. Applicant must be self-reliant and self-motivated.

• liaise directly with stakeholders to provide a high productivity and high-quality service to meet the needs of demanding end users. You will talk to users on a daily basis and will need to have excellent technical understanding in order to provide the best, most effective solutions.
• own and manage incidents by liaising with the development teams, tracking failures, organizing meetings where necessary and following up, post incident.
• identify and build tools and scripts in order to enable smoother day to day running of the business, enhancing and advancing technical output for the business.

Specific duties and expertise as follows:

• Operation of IT Service Delivery and Service Desk systems e.g. SLAs, Allocation of tickets, performance monitoring.
• Provide Microsoft Windows Server operating system support:
  • Monitor server performance and availability.
  • Ensure Windows server availability compliance to Service Level Agreements.
  • Address operational systems issues including file and share permissions, user accounts and installing applications.
  • Troubleshoot and diagnose hardware and software issues.
• Level 1/2 support of:
  • Linux server maintenance (entry level)
  • Citrix, FTP, WSUS, Anti virus repository servers
  • Java Web Applications/Tomcat/Apache
• Operation of IT Service Delivery and Service Desk systems eg SLAs, allocation of tickets, performance monitoring.
• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures

Education and/or Work Experience Requirements:

Essential:

• IT Systems Administration
• Network communication layer models (OSI and TCP/IP)
• Linux basics and System Administration
• Windows Server Support and Administration
• Basic understanding of Docker/containerization technologies
• English – Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
  Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Desirable:

• University degree/Diploma in IT Systems/engineering or related subject
• Microsoft certification
• Application Containerisation (Docker, Kubernetes)
• Java EE/Tomcat/Apache
• Scripting (Python, VBA etc)

To apply: Send your CV and a Covering Letter to azrecruitment@eigen.co or click on Apply Now