How we work
A proven methodology of delivering value, built on fifteen years solving digital problems in oil and gas
If you would like to try one our products, start here!
If you have a unique problem to solve, start here!
Would you like to level up your systems and move to the cloud?
Eigen is different
Our clients tell us four things set us apart from our competitors.
Firstly it’s our domain expertise in oil and gas, secondly it’s our digital delivery, thirdly it’s bias towards open source (and away from lock-in) and finally it’s our straight-forwardness.
Most of our clients have stayed with us for many years; some like bp, have been a client since we set up Eigen in 2007.
We are oil and gas engineers specialising in the data and systems that drive safety and performance.
We have a 15+ year track record in solving complex problems with the right digital solutions - whether that's an Eigen application or not. We are also pack leaders in DevOps CI/CD pipeline cloud deployments to our clients.
We hate to be locked into a particular technology and we know our clients do too. Today's open-source technologies provide innovation, support and they're often faster to deploy.
Open source bias
As non-nonsense engineers, our sole focus is on solving clients' problems quickly and robustly; we're easy to work with because we're transparent in our proposals and focused on delivery.
"I espeically appreciate Eigen's willingness to find solutions.
They are always dedicated to providing cost-effective solutions for their customers."
Var Energi Norway
Out of the box Solution
Lets get to know you!
Providing you with an out of the box Eigen solution has never been easier. The first step will be to complete our Install checklist, which enables us to understand and gain access to your cloud environment aswell as a number of other key areas of information, such as connecting to your data source.
How we work
We have an incredible focus on delivery that permeates every job, no matter its size or value and, as engineers, we’re natural problem-solvers.
Whilst every project and client is different, we’ve found a formula that works to help a client get value faster. Like most engineering, it relies on good quality work up front.
Often completed prior to contract, we add value to the client by helping to break down the problem and get clear about the objectives and the value and impact of a potential solution.
Typically, the first week of any client engagement gathering data and rules of the business. We collaborate with the client in this phase to shape the solution and agree business outcomes.
The client can then agree a fixed cost and time project for Eigen to deliver the solution.
The client can agree an agile approach to deliver the solution, which is preferred and, in our experience, delivers more value to the client, faster.
The final step in our process is the support stage, where we ensure that the solution we have built for you continues to deliver value long into the future.
A note on agile
With an agile project, the client sets the budget rather than the scope, eliminating lengthy negotiations and documentation on how the project will be built. Because of the clarity in outcomes established in the Pre-Discovery and Discovery phases, both client and Eigen teams know what is expected and can execute faster – typically with a blended team rate to further drive cost efficiencies.
Periodic retrospectives with the client and Eigen teams ensure rapid learning and course corrections before things go wrong.
The two or three weekly sprint cycle typically aligns with deployment readiness, so the product owner within the client organisation is able to view progress and provide feedback at frequent intervals. This dramatically lowers the risk of the ‘big reveal’ associated with a conventional project.
User engagement is usually stronger with agile projects too, since users are involved early on even playing the Product Owner role, can share feedback and feel greater ownership of the new product.
What our people say
"That feeling you're a friend to someone in your customer's operation. You can sit next to them, and you will always give them helpful trusted advice."
"We just love delivering stuff for the clients. We're a client-based company, without them we wouldn't be here."
"We're always looking ahead to new technologies, always planning."
"We cannot stop innovating. That drive to look for new technologies that help our customer is exciting."
"We lead with really good engineering and engage with our client's IT departments to make sure we comply with their cloud security requirements."
"We like ideas, we want the challenge, and we have the remit to challenge ourselves"
Understand Your Objective
Initial meetings and discussion to understand your objective; what you want to achieve. It doesn’t take much time for our expert systems engineers to understand the goal: We have seen it all before! We will provide a proposal to deliver a functional design specification and a ballpark range for the total cost of the project.
We will investigate the problem and design your systems integration or upgrade/migration project taking into account the as-is and to-be systems and network architecture, functional and performance requirements, staging and factory and acceptance testing, project phases, interdependencies with other projects, risks and mitigations, acceptance and support requirements. At this stage we can propose a good estimate to deliver the project.
By your side, every step of the way!
The final step in our process is the support stage, where we ensure that the solution, we have delivered for you continues to add value long into the future.
All integrated digital solutions require proper support services. At Eigen we can other level 1, 2 or 3 support services for the solutions we deliver in coordination with your internal IT services.
Build and Deliver
Our Engineers working together with your IT department and final users will follow the steps outlined in the Functional Design; stage the solution, factory/site test it and finally commission it into production.
Book a demo
Like to find out more? Book a time below to talk to one of our engineers.