Putting our Customers First: We have renewed our ISO 9001 certification!
An effective quality management system ensures that a business delivers to a consistently high standard, together with a plan to continually measure and improve every aspect of the business operations, (process and procedures) within the appropriate regulatory framework.
Why is it important?
Together with the relevant documentation, ISO 9001 defines our commitment to creating products and services in accordance with pre-defined standards.
Once certified, we are monitored on a regular basis, by external auditors to ensure that we are continually meeting the standards set by our ISO 9001 certification.
In October, 2020 we were visited by an external auditor, Mr. Graeme Silk for our re-certification and we were happy to pass with flying colours! — See Mr. Silk’s compliments to our ISO9001 implementation on the right.
“I am really proud of the team and what we have achieved in quite a short space of time. Introducing processes for continuous improvement has been a really important transition for us as we grow and I have been so impressed at how the team have taken it all on board and put it into practice.”
Chief Executive Officer and CTO
What does an ISO 9001 certification mean for our customers?
At Eigen we are committed to operating our business to the highest possible standard. ISO 9001 provides us with a framework to operate within, whilst committing to exceptional quality for our customers and partners.
“I have recently completed a Re-certification audit of the Business Management System (BMS) as operated by Eigen Ltd. This system is compliant with the International Quality Standard ISO 9001:2015.
I have been auditing and setting up these types of systems for various organisations for many years and it is with great pleasure that I can report that the BMS as operated by the team at Eigen is one of the top 5 I have ever seen!
The manner in which the quality ethos is fused into the very fabric of the company ensures that the very best customer service is produced by Eigen. They adopt a constant process of Continual Improvement as one of their core ethics and this is evidenced by an excellent record of customer service. It was a pleasure to audit this system.”