Putting our Customers First:

We have renewed our ISO 9001 certification!

What is ISO 9001?

ISO 9001 is a quality management system, recognised around the world for setting the standard for quality.

An effective quality management system ensures that a business delivers to a consistently high standard, together with a plan to continually measure and improve every aspect of the business operations, (process and procedures) within the appropriate regulatory framework.

Why is it Important?

Together with the relevant documentation, ISO 9001 defines our commitment to creating products and services in accordance with pre-defined standards.

Once certified, we are monitored on a regular basis, by external auditors to ensure that we are continually meeting the standards set by our ISO 9001 certification.

In October, 2020 we were visited by an external auditor, Mr. Graeme Silk for our re-certification and we were happy to pass with flying colours! — See Mr. Silk’s compliments to our ISO9001 implementation below.

“I have recently completed a Re-certification audit of the Business Management System (BMS) as operated by Eigen Ltd. This system is compliant with the International Quality Standard ISO 9001:2015. I have been auditing and setting up these types of systems for various organisations for many years and it is with great pleasure that I can report that the BMS as operated by the team at Eigen is one of the top 5 I have ever seen! The manner in which the quality ethos is fused into the very fabric of the company ensures that the very best customer service is produced by Eigen. They adopt a constant process of Continual Improvement as one of their core ethics and this is evidenced by an excellent record of customer service. It was a pleasure to audit this system.”

Graeme Silk (Tech IOSH)

Lead Assessor ISO/QSL

What does an ISO 9001 certification mean for our customers?

At Eigen we are committed to operating our business to the highest possible standard. ISO 9001 provides us with a framework to operate within, whilst committing to exceptional quality for our customers and partners.

Meet Amanda Eady, our ISO 9001 Business Administrator!

Amanda looks after our internal process in line with the policies and procedures required to maintain our ISO 9001 certificate.