Mobile App Privacy Policy
This privacy policy is for Eigen mobile apps and served by Eigen Limited and governs the privacy of its users who choose to use them.
The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the apps and app owners. Furthermore, the way the apps process, store and protect user data and information will also be detailed within this policy.
Eigen Limited built the “Eigen Ingenuity” and the “Eigen Search” apps as commercial applications. This SERVICE is provided by Eigen Limited and is intended for use as is.
The apps are intended to be used as a mean to easily access the Eigen Ingenuity system, that is sold separately and is a subject to separate Privacy Policy.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The personal identifiable information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
Information Collection and Use
For the purposes of usage statistics and improving our services, we may require personally identifiable information, including but not limited to username, binding id, log data, operating system, and its version. The information that we collect will be retained by us and used as described in this privacy policy.
Eigen Ingenuity account
This app is intended to be used together with the Eigen Ingenuity system. The user can log in with his Eigen Ingenuity Mobile Manager user account to access his personal data stored within the Eigen Ingenuity system.
The user’s name, binding id and time of the performed operations are sent to the associated Eigen Ingenuity server to provide the Service.
Connection information
These apps access the information about user’s network connection status in order to determine its online/offline state, to be able to handle the connectivity with the server. It does not store or save the network connectivity details.
Hardware usage
Both apps may request access to the device’s camera to provide a feature that allows users to log in using a QR code. The camera input is processed locally on the device solely for the QR code detection.
The “Eigen Search” app can additionally use the device’s camera or gallery to provide a “tag OCR” feature, which sends the picture for analysis on the Eigen Ingenuity backend server. No data is sent automatically – the user needs to explicitly choose/take the picture to be send and click the “Submit” button.
3rd Party Authentication
The apps support Microsoft Entra ID (formerly Azure AD) authentication, which is to be configured separately. If the use of Microsoft Entra ID is configured in your organisation, the app may ask you to log in with your Microsoft account in order to provide access to your corporate network. The app may retain your user information in a secure storage provided by Microsoft.
Log Data
Whenever you use our Service, in case of an error in the app we may need to request data and information from your mobile phone called “Log Data”. These logs are just stored on your phone, and you can explicitly send them to us if required.
Log Data may include information such as your devices’ Internet Protocol (“IP”) address, device name, operating system version, configuration of the app when utilising our Service, the time and date of your use of the Service, and other statistics.
Local Storage
HTML5 local storage is a component of the Web storage application programming interface. It is a method by which Web applications locally store named key/value pairs inside a client’s Web view.
Local storage is used by this app to retain the user information and data to provide offline access for the user data available within the app.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. However, no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Children’s Privacy
These Services are not intended and do not address anyone under the age of 18. we do not knowingly collect personal identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
This Privacy Policy will be subject to regular reviews as part of our ISO 9001 document control process or as part of any updates due to our legal obligations and we would therefore advise you to review this page periodically for any changes. Any updates to the Privacy Policy are effective immediately once they have been posted on this page.
Contact Us
If you have any questions about our Privacy Policy or information policies, please feel free to contact us at the address below:
Eigen Limited
Riverbridge House Business Centre
Guildford Rd,
Fetcham, Leatherhead
KT22 9AD
United Kingdom
+44 (0)1372 365830
www.eigen.co
info@eigen.co
This Privacy Policy was last updated on: Wednesday, August 16th, 2023.
