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General

At EIGEN, we take data privacy very seriously. Data protection and privacy are part of
Eigen’s Information Security Policy subject to internal and external audits.

To protect your privacy, EIGEN follows different principles in accordance with the most
stringent practices concerning privacy and data protection, which are aligned with
Europe’s General Data Protection Regulation (GDPR) and the British equivalent “Data
Protection Act 2018”.

In general:

• Customer information that comes into the possession of EIGEN in the context of
a contractual agreement shall be kept confidential and shall not be disclosed to
any third party without the consent of the other party.

• We will not disclose personal customer data such as your name, postal address,
phone number, email address or any other personal information to anyone.

• We will use state of the art security measures to protect any information you
give us from unauthorised access.

EIGEN through planned and systematic measures, will ensure adequate information
security with respect to confidentiality, integrity and accessibility when processing
personal data. Such information protection policies shall be made available to the
Customer and its auditors, upon request.

CUSTOMER DATA:

Customer Personal Data


When managing Eigen software deployed in our customer’s cloud tenancy or premises,
Eigen collects customer contact details and data about Eigen software utilisation
including login emails and usage statistics, for the purpose of licensing and improving
our services.

On Eigen’s Software as a Service (SaaS) offerings, including Eigen Ingenuity and Eigen
Ingenuity for Excel, Eigen may collect the email addresses and IPs of logins.

Additionally, customer’s contact details will be used in the normal course of business
engagements with the customer and, if specifically consented by the customer, for
the distribution of information about Eigen’s products and services, which will be of
interest to the customer.

Personal data shall not be transferred to countries outside the United Kingdom or the
European Economic Area (EEA) without the prior written consent of the Customer.
The Customer has the rights and duties set out in the Data Protection Act 2018 with
respect to the treatment of personal data.

Customer (non-personal) Data

During the course of business with Eigen it may be necessary for customers to share
data including plans, project information, designs, databases, etc. This data will be
processed within the bounds of our contractual scope of work, and also:

• Data shall be kept encrypted on the Eigen Servers, Secured Cloud or on Client
owned and hosted servers only, and not on any laptop or removable media.

• Data shall be obtained with the purpose of completing our contractual
obligation to the customer and shall not be further processed in any manner
incompatible with that purpose unless written permission is granted by the
customer.

  

Name: Tim Daffin
Director

Tel: +44 (0) 1372 365 830
Email: info@eigen.co
Web: www.eigen.co

Date: 22nd March 2024

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