Realtime system support
A single point of contact for all your Realtime and Operational IT systems
Our support analysts love a challenge and have been supporting real time data and digitalisation systems for more than 10 years years. We can help you maintain and enhance your applications and hardware, taking advantage of the latest technology adapted in the context of your existing systems.
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Realtime System Support
Industrial operations involve many different systems from different vendors. We provide a managed service giving you a single point of call for all your realtime Operational IT systems.
You will always have access to a knowledgeable person. We solve problems, not just forward them and we don’t outsource to unskilled offshore providers.
- OsiSoft PI Ecosystem
- AspenOne suite
- Digital Twins
- Automated reports
- 3rd party visualisation (including Process Net)
- Alarm Management
- Production Reporting
- Networks, firewalls and remote access
- Leak detection systems
- Shift reporting, locked valves, safe operating limits
Experts on hand
Eigen prides itself on having the best expertise inhouse. We also have partnerships with vendors and other specialist service providers so that we can always access the expertise needed to solve your problem.
As part of the Gold service we provide our monitoring suite which tracks the health of your operational IT.
We can measure and alert on everything from hard drive space and processor loading to interface health and user activity.
Proactive intervention to avoid downtime
Our monitoring system allows us to spot problems before they become issues work with your in-house teams to prevent system outages or data loss.