Realtime system support

A single point of contact for all your Realtime and Operational IT systems

Our support analysts love a challenge and have been supporting real time data and digitalisation systems for more than 10 years years. We can help you maintain and enhance your applications and hardware, taking advantage of the latest technology adapted in the context of your existing systems.

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Realtime System Support

Industrial operations involve many different systems from different vendors. We provide a managed service giving you a single point of call for all your realtime Operational IT systems. 

You will always have access to a knowledgeable person.  We solve problems, not just forward them and we don’t outsource to unskilled offshore providers.

 

  • OsiSoft PI Ecosystem
  • AspenOne suite
  • Digital Twins
  • Automated reports
  • Dashboards
  • 3rd party visualisation (including Process Net)
  • Alarm Management
  • Production Reporting
  • Networks, firewalls and remote access
  • Leak detection systems
  • Shift reporting, locked valves, safe operating limits

Experts on hand

Eigen prides itself on having the best expertise inhouse.  We also have partnerships with vendors and other specialist service providers so that we can always access the expertise needed to solve your problem. 

Fully monitored

As part of the Gold service we provide our monitoring suite which tracks the health of your operational IT. 

We can measure and alert on everything from hard drive space and processor loading to interface health and user activity.

Proactive intervention to avoid downtime

Our monitoring system allows us to spot problems before they become issues work with your in-house teams to prevent system outages or data loss.

Partnerships

Eigen is the only official OSIsoft partner in Azerbaijan.

support packages

gold

• Fully managed ticketing system
• Continuous application and interface monitoring
• Pro-active fault finding and diagnosis to get systems going, whether the cause is inside or outside of Eigen maintained applications and systems
• Configuration Management
• Windows and Linux Patch validation and installation
• 24/7 Service Level Agreement

silver

• Fully managed ticketing system
• Continuous application and interface monitoring
• Pro-active fault finding and diagnosis to get systems going, whether the cause is inside or outside of Eigen maintained applications and systems.
• Office hours Service Level Agreement

bronze

• Incident and problem resolution for faults on Eigen maintained applications and systems only.
• Best endeavours resolution timescales.

custom

• Expert services to augment inhouse teams
• Service Level Agreements to suit customer needs