Eigen Limited Privacy Policy

General

At EIGEN, we take data privacy very seriously. Data protection and privacy are part of Eigen’s Information Security Policy subject to internal and external audits as part of our ongoing ISO 27001 certification, to help us manage your data and keep it secure.

To protect your privacy, EIGEN follows different principles in accordance with the most stringent practices concerning privacy and data protection, which are aligned with Europe’s General Data Protection Regulation (GDPR) and the British equivalent “Data Protection Act 2018”.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@eigen.co.

For purposes of the applicable Data Protection Laws, Eigen is the “data controller”. This means that Eigen determines the purposes for which, and the manner in which, your Data is processed.

In general:

  • Customer information that comes into the possession of EIGEN in the context of a contractual agreement shall be kept confidential and shall not be disclosed to any third party without the consent of the other party.
  • We will not disclose personal customer data such as your name, postal address, phone number, email address or any other personal information to anyone.
  • We will use state of the art security measures to protect any information you give us from unauthorised access.

EIGEN through planned and systematic measures, will ensure adequate information security with respect to confidentiality, integrity and accessibility when processing personal data. Such information protection policies shall be made available to the Customer and its auditors, upon request.

Customer Data

Customer Personal Data

When managing Eigen software deployed in our customer’s cloud tenancy or premises, Eigen automatically collects customer contact details and data about Eigen software utilisation including login emails and usage statistics, for the purpose of licensing and improving our services.

On Eigen’s Community Website, eigen.co/community and Eigen’s Software as a Service (SaaS) offerings, including Eigen Ingenuity and Eigen Ingenuity for Excel, Eigen may collect the email addresses and IPs of logins, date times and frequency with which you access our services and the way you use and interact with its content. It does not extend to any websites that can be accessed from our services including, but not limited to, any links we may provide to social media websites.

Additionally, customer’s contact details will be used in the normal course of business engagements with the customer and, if specifically consented by the customer, for the distribution of information about Eigen’s products and services, which will be of interest to the customer.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

Personal data shall not be transferred to countries outside the United Kingdom or the European Economic Area (EEA) without the prior written consent of the Customer.

The Customer has the rights and duties set out in the Data Protection Act 2018 with respect to the treatment of personal data.

Customer (Non-Personal) Data

During the course of business with Eigen it may be necessary for customers to share data including plans, project information, designs, databases, etc. This data will be processed within the bounds of our contractual scope of work, and also:

  • Data shall be kept encrypted on the Eigen Servers, Secured Cloud or on Client
    owned and hosted servers only, and not on any laptop or removable media.
  • Data shall be obtained with the purpose of completing our contractual
    obligation to the customer and shall not be further processed in any manner
    incompatible with that purpose unless written permission is granted by the
    customer.

Your Rights

You have the following rights in relation to your Data:

a. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase – the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
e. Right to data portability – the right to request that we move, copy or transfer your Data.
f. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@eigen.co

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Data Retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Changes to This Privacy Policy

Eigen reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be posted on Eigen’s Website, and you are deemed to have accepted the terms of the Privacy Policy on your first use of our services.

You may contact Eigen by email at info@eigen.co

Name: Tim Daffin, Director Date: 16th May 2024

view download

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the download.

view case study

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the case study.

view case study

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the case study.

view case study

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the case study.

view case study

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the case study.

Download Brochure

Interested in Eigen and how we can help you?
Enter your email address below and we will send you the case study.

view case study

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the case study.

view case study

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the case study.

view case study

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the case study.

view case study

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the case study.

view case study

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the case study.

view case study

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the case study.

view case study

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the case study.

view case study

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the case study.

view case study

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the case study.

view case study

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the case study.

view case study

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the case study.

view case study

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the case study.

view download

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the download.

view download

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the download.

view download

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the download.

view download

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the download.

view download

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the download.

view download

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the download.

view download

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the download.

view download

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the download.

view download

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the download.

view use case

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the use case.

view download

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the download.

view download

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the download.

view download

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the download.

view download

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the download.

view use case

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the use case.

view use case

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the use case.

view case study

Interested in Eigen and how we can help you?
Enter your email address below and we will redirect you to the case study.